Refund policy
🌿 Return, Cancellation & Exchange Policy
Because we care — for your skin and your safety.
At Terra Ocean, we maintain the highest standards of hygiene and product quality. Due to the personal nature of skincare and makeup products, we do not accept returns on items that have been opened or used. Your satisfaction and safety are our top priorities.
❌ CANCELLATION BEFORE SHIPMENT
We understand that sometimes plans change.
You may cancel your order within 4 hours of placing it by contacting our support team.
📩 Email: terraocean.in@gmail.com
📞 Phone: +91 9979645118
If your cancellation is confirmed, we will initiate a full refund within 48–72 business hours.
🔄 EXCHANGE POLICY (DAMAGED OR DEFECTIVE PRODUCTS)
We only offer exchanges in the rare case of products that are:
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Defective
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Damaged
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Lost in transit
If your product arrives damaged or defective, please contact us within 24 hours of delivery. You must share clear photos or videos during unboxing as proof.
📩 Email us at terraocean.in@gmail.com
📞 Call us at +91 9979645118
Once our team reviews and verifies the issue, a replacement will be arranged. We do not offer exchanges on used or opened items unless they are defective on arrival.
💳 REFUND POLICY
Refunds (if applicable) will be processed according to your original payment method:
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Credit/Debit Card or Net Banking: Please allow 10–15 working days for the amount to reflect in your account.
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Wallets or UPI: Typically processed within 24–48 hours.
Note: During high-demand periods, refunds or exchanges may take up to 10–15 business days. We appreciate your patience.
If you have any questions or need help, our support team is always here for you.
📞 +91 9979645118