We understand and appreciate that when you are purchasing our products, you are making an investment. For this reason, we have created what we hope is a return policy that strikes the right balance between flexible and sensible. 

To return a product, please send an email to sayhi@terraocean.in to notify us of your intent to return an item or items. Please include your name, the items you plan to return, and the reason for the return. We will refund all qualifying returns to your credit card or PayPal account within 7 days of receiving your return. Original shipping charges will not be refunded, unless the return is a result of our error, in which case we will email you a return label to print out and use.

We will gladly replace any damaged or defective item immediately and will cover the cost of shipping the faulty product back to us. Please email customer service as soon as possible at sayhi@terraocean.in or call us at +91 99796 45118 in the event you receive damaged or incorrect products.

Items that qualify for our 7-day return policy:
  • Unused skincare or haircare within 7 days of purchase
  • Used skincare or hair care for which we do not offer samples providing it’s within the 30 days and less than 50% has been used. With the exception of pencil products such as eyeliner or lipliner, pressed powder products such as eyeshadows or blushes, and Mascaras, due to the fact that we cannot make samples of these items. 
  • Unopened Hair Products
Items that are not returnable/refundable:
  • Trial and Travel Kits
  • Used skincare or hair care for which we offer samples
  • Sale or Clearance items
  • Used hair or skincare products
  • Gift Cards

If you chose to return an item from an order that qualified for a promotion, such as a gift with purchase, a discount, or free shipping, the value of that promotion will be removed, causing a deduction in the refund amount. If returning an item that qualified you for a “gift with purchase” offer, please return the promotional item as well, to avoid the value of the item being deducted from your refund.

For all returns we receive that exceed the 30-day limit, we reserve the right to deny a refund, to partially refund, or issue store credit, at our discretion. For that reason, we strongly encourage you to email us at sayhi@terraocean.in before returning the product for a refund, to make sure you are eligible. All Clearance Item sales are final. All products can be returned to the following address:

Terraocean Internationals Pvt Ltd 
Attn: Returns
S 23, KP Villa Gokuldham, Near Eklavya School Santhal Sanand Road, Ahmedabad, Gujarat India 382210.

Once an order has been processed through our website, we are unable to cancel orders. Should you no longer wish to receive your order, please contact us at sayhi@terraocean.in or call us at +91 99796 45118. Your order will be treated as a return, subject to the return policy stated above, including the potential delay in processing. If the order has not been shipped, we will also refund any shipping charges. If the order has been shipped, you will be responsible for the cost of returning the package to us, as with any return. 

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